Shipping costs & delivery times

Once your order and payment is received by us, we will contact you within 48 hours.
The shipping costs for all our items depend on the size or weight of the order and the country of destination and are calculated automatically upon checkout, depending on destination and weight. You can chooce between a slow mail option (arrival maximum 2-3 weeks after payment) and a fast mail option (arrival maximum 5-6 working days after payment). For the best price ratio we advise you to order products with a total weight of 2 kg.

Christmas presents should be ordered and paid till 3rd December to ensure they get safely to their destination address until Christmas eve, despite typicall high logistical traffic in the EU at that time. In case you order later than 3rd december, please note in the comment area of your order that this is a Christmas present and we will try to find a solution - or get in touch with you in case we cannot find a workaround e.g. due to low local stock levels.

Custom-made products, according to personal taste, color or concept by the Penduka team in Namibia will lead to a delivery time of 3 weeks up to max. 3 months. We will send you a status message as quickly as possible after receiving your order.

Here an overview of our shipping cost options:

Germany:
Standard letter up to 20 g, without track and trace:  € 1,50
Standard letter up to 50 g, without track and trace: € 3,10

Package up to 2 kg, with track and trace (slow mail option, arrival maximum 2-3 weeks after payment): € 5,50
Package up to 2 kg, with track and trace (fast mail option, arrival maximum 5-6 working days after payment): € 10,00

Austria:
Package up to 2 kg, with track and trace: € 10,00

Switzerland:
Package up to 2kg, with track and trace: € 16,00

Rest of Europe, Zone 1:
(Belgium, Denmark (without Faroe islands and Greenland), France (incl. Corsica and Monaco), Italy (without San Marino and Vatican state), Luxemburg, Spain (incl. Balearic islands, without Canary islands), United Kingdom (without Gibraltar and Channel islands), Sweden.
Package up to 2 kg: € 10,00
Package 2 - 5 kg: € 19,50
Package 5 - 10 kg: €25,00

Rest of Europe, Zone 2:
(all other European countries without Russia)

Package up to 2 kg: € 19,00
Package 2 - 5 kg: € 25,00
Package 5 - 10 kg: € 31,00

Rest of world:
Package up to 2 kg: € 30,00
Package 2 - 5 kg: € 47,00
Package 5 - 10 kg: € 84,00

Payment and delivery
Automatic payment can be made via PayPal or SOFORT banking to bank account number (IBAN) NL77 RABO 0325 1869 01 in the name of "Stichting Penduka".
If the delivery of your order takes longer than expected, there can be several reasons for this: due to our manual processes, we could need a little longer to prepare your order, or the mail services are slower than usual due to high logistics demand, especially before Christmas. For your special custom-made orders, a deposit of 50% will be requested once the order has been confirmed by Penduka Trust in Namibia.

Service and contact:
Penduka strives to make as many people as possible happy with our unique products. Because the Penduka Foundation is dependent on the delivery of the products from Penduka Trust Namibia, we will have to be realistic about what is possible within the limitations that distance and communication entail. The product selection is already such that we have insight into the best and fastest sold products. We keep a small stock of these products in the Penduka store in Groningen and our deposit in Germany with which we can serve you.

In the unlikely event that your selected product is unavailable at short notice, we will be in touch with you within 48hs of your order payment and find a solution.

Contact
If you have questions about the products, please mail to christien@penduka.com 
We will answer your question as soon as possible.

Warranty and return
Penduka makes only unique products, no two products are exactly the same. The batik dyes are often mixed by hand and feeling, the embroidered images can sometimes slightly deviate from what you see on the webshop photo. Sometimes we only give strong guidance as to the colours of the embroidery threads used, and leave the choice of  motifs to the creative powers of the responsible Penduka artists. If you have a particular preference (many animals/ agricultural scenes etc.), please mention this when ordering and we will send you an example photo before the product is sent.

Exchange
Should you prefer a different product than the one you have received, please let us know within one month after receipt of your order and we will discuss the best solution. We can exchange e.g. in our distribution store in Groningen, Holland, or our German storage in Munich. Please contact christien@penduka.com to determine proceedings. Address: Westerbadstraat 52 in Groningen, The Netherlands. Please understand that we cannot exchange used and/or washed products.


Incomplete products
If you receive – despite all our efforts - an incomplete or damaged product, please report this in advance by email to christien@penduka.com .

After this, you can return the product in question within 14 days after receipt of your order in the original envelope or box free of charge to: Penduka, Paterswoldseweg 64, 9726 BG Groningen, The Netherlands.

Please mention on an accompanying note the order number and which product(s) you want to receive in return. We will send the new product(s) to you as soon as possible after receiving the return shipment. We take care of the postage costs for resending. The same return conditions apply to foreign shipments.